Terms & Conditions

2.1 Zone Restrictions

• ●The Toddler Zone is strictly reserved for children aged 6 to 36 months. Children over 36 months are not permitted in this zone.
• ●Children in the Toddler Zone require direct physical supervision by their parent or guardian, or by an adult caregiver arranged by the parent or guardian (including a babysitter booked with a Third-Party Provider under Section 6A), at all times.
• ●Diapers must be worn by infants and toddlers who are not yet fully potty-trained.
• ●The main play structure (maze) has a maximum capacity of 100 children at any time. Management will enforce entry limits.
• ●Kids Hub Entertainment LLC reserves the right to restrict access to any area based on age, size, or safety considerations at its sole discretion.

2.2 Entry Requirements

• ●All shoes must be removed before entering any play area. Designated shoe storage is provided.
• ●Non-slip socks are mandatory for all persons entering the play area, including adults. Socks may be purchased at reception.
• ●Children and adults entering the facility must present a valid booking confirmation or pay the applicable entry fee at the desk. A babysitter accompanying a child under Section 6A enters free of charge (see Section 4).
• ●Entry is subject to availability and capacity. Kids Hub reserves the right to decline entry at any time.

2.3 Play Area Rules

To ensure safety, the following rules are strictly enforced:

• ●Only one child at a time per slide or trampoline station.
• ●No sitting, descending feet-first, or going upside-down on slides.
• ●No one may stand in the landing zone of any slide while a child is descending.
• ●No rough play, pushing, wrestling, somersaults, climbing on fences, or unsanctioned tricks on any equipment.
• ●No food, drinks, chewing gum, candy, or sharp objects (including keys, belts with buckles) are permitted in the play area.
• ●No smoking, vaping, or consumption of alcohol anywhere on the premises.
• ●Sound-producing personal devices (radios, speakers) are not permitted. Only Kids Hub staff may operate sound equipment.
• ●Members and guests must follow all instructions given by Kids Hub staff immediately and without argument.
• ●Non-compliance with play area rules may result in immediate removal from the premises without refund or compensation.

Kids Hub Entertainment LLC is NOT a nut-free environment. Parents of children with severe allergies must disclose this in writing at the time of booking or at check-in. Kids Hub accepts no responsibility for allergic reactions arising from failure to disclose known allergies.

8.1 Booking & Deposit

• ●All birthday party bookings require a non-refundable deposit of 50% of the agreed package value to secure the date and time slot. No booking is confirmed until the deposit is received and a written confirmation is issued by Kids Hub.
• ●Bookings may be made in person, online, by phone, or by email.
• ●The remaining 50% may be paid after the event is completed.
• ●Any additional guests, add-ons, or extensions confirmed on the day will be calculated and added to the final invoice, which must be settled before departure from the premises.
• ●Decoration packages: payment for decorations excludes stands, arches, and other structural or supporting materials supplied by Kids Hub. All such equipment must be returned to Kids Hub in good condition at the conclusion of the event. Failure to return equipment will result in a penalty of the greater of AED 500 or 15% of the total event booking value. The client will be prohibited from re-entering the premises until all penalties are paid and items are returned.

8.2 Guest Numbers & Confirmation

• ●Final food choices and confirmed guest numbers must be communicated to Kids Hub Entertainment LLC at least 5 days before the event date.
• ●The final invoice will be based on the confirmed guest number, not on actual attendance. Kids Hub will not refund for children who do not attend, are unwell, or do not participate in activities.
• ●Birthday party packages have a minimum of 10 children, unless a Small Parents Lounge booking has been specifically agreed in writing.
• ●Kids Hub charges for all children aged 10 months and above attending the party.
• ●Siblings of party guests who are not on the confirmed guest list will be charged at the standard general admission rate and are not permitted in the parents lounge.

8.3 Rescheduling & Cancellation

• ●Rescheduling free of charge: permitted with more than 14 days' written notice, subject to availability.
• ●Rescheduling with less than 14 days' notice: an administration fee of AED 350 applies.
• ●Cancellation at any time: the 50% deposit is non-refundable under all circumstances.
• ●Cancellation with less than 5 days' notice where food or materials have been ordered or prepared: Kids Hub Entertainment LLC reserves the right to charge up to 100% of the remaining package balance.

8.3A Decoration Packages - Non-Refundable Policy

Decoration packages are subject to a strict non-refundable policy that operates independently of and in addition to the general event cancellation terms above.

• ●All sums paid for decoration packages — including balloon arrangements, backdrop setups, themed décor, floral arrangements, custom props, table setups, and any associated materials — are fully non-refundable once a booking has been confirmed and a deposit or full payment has been received, regardless of the reason for cancellation or date change.
• ●Where a decoration order has been placed with Kids Hub's suppliers, or where any preparation, assembly, procurement, or design work has commenced, the full decoration package value is non-refundable.
• ●In the event that a client requests a change to the confirmed event date, Kids Hub Entertainment LLC retains the sole and absolute discretion to decide whether to accommodate such a request. A date change is not a right and is not guaranteed.
• ●Where Kids Hub agrees to accommodate a date change, any decoration package paid in connection with the original booking date will not be refunded. Kids Hub will make reasonable efforts to apply the decoration elements to the rescheduled event date, subject to availability and the perishable nature of materials.
• ●Where Kids Hub declines to accommodate a date change request, or where the client proceeds to cancel the event entirely after a date change has been declined, the full decoration package amount paid remains non-refundable and no credit or alternative service will be offered.
• ●No exceptions to this decoration non-refundable policy will be made, including in cases of personal emergency, illness, travel disruption, or any other circumstance, unless Kids Hub management provides explicit written approval of an exception on a case-by-case basis.

8.4 On the Day

• ●Guests are welcomed 15 minutes before the scheduled party start time. Guests arriving more than 15 minutes early will be subject to the standard general admission charge.
• ●The party duration is as per the agreed package (2 or 3 hours). The party duration begins at the scheduled start time regardless of late arrivals.
• ●Additional time extensions are subject to venue availability and will incur additional charges at the published rate.

8.5 Food & Beverage

• ●No outside food or beverages of any kind are permitted on the premises. The only exception is the birthday cake and birthday cupcakes/cake pops, which must be served inside the designated parents lounge only.
• ●Kids Hub will assist with packing leftover food at the end of the event. Staff are not responsible for distributing party favours or transporting gifts to vehicles.
• ●Parents/guardians must notify Kids Hub in writing at the time of booking of any dietary requirements, food allergies, or religious dietary restrictions for children attending the party. Kids Hub is not a nut-free facility.

8.6 Check-In & Security

• ●On arrival, all guests must proceed to reception to check in and register for their visit. Guests who have not registered at reception may be refused access to the party area.

9.1 Payment & Booking

• ●100% advance payment is required to confirm any Parties @ Home or external rental booking. No booking is confirmed without full payment.
• ●Bookings are subject to minimum order requirements for Dubai locations.
• ●Corporate rental minimum order applies for Dubai.
• ●Same-day bookings may be accepted subject to availability and will incur an additional express booking charge.

9.2 Delivery & Logistics

• ●The client must provide accurate and complete delivery address information including full address, contact person name, and phone number, as well as nearby landmarks for navigation.
• ●If a delivery is attempted but cannot be completed due to inaccurate, incomplete, or inaccessible address information provided by the client, the full booking amount remains payable.
• ●Delivery charges are separate from the event package cost and are not included unless specifically stated in writing.

9.3 Rescheduling, Cancellation & Force Majeure

• ●Rescheduling is free of charge with more than 14 days' written notice. Less than 14 days' notice: AED 350 administration fee applies.
• ●In the event of a delay or non-delivery caused by events beyond Kids Hub's control (including but not limited to: traffic conditions, road closures, adverse weather, government restrictions, force majeure, or natural disaster), Kids Hub will not issue refunds. The same service will be delivered at an alternative date agreed by both parties, or an in-store credit for future services will be provided.
• ●Cancellation of any confirmed order: 50%-100% of the order value may be charged depending on the extent of preparation already completed.

9.4 Equipment & Materials

• ●All Kids Hub equipment, structural materials, arches, stands, and supporting items delivered as part of an event must be returned to Kids Hub in the condition they were delivered. Failure to return equipment or damage to equipment will result in charges as per the replacement or repair cost notified to the client, plus an administrative charge.

10.1 General Refund Policy

• ●By making any payment to Kids Hub Entertainment LLC — whether for entry, packages, memberships, events, birthday parties, decoration packages, rentals, or any other service — the client unconditionally agrees that the payment is complete, final, and not subject to reversal, chargeback, or refund, except where Kids Hub Entertainment LLC management provides explicit written approval of an exception on a strictly case-by-case basis.
• ●Payments for services booked with a Third-Party Provider, such as babysitting by Smart Babysitters, are made to that provider and are governed by its own terms (see Section 6A).
• ●No verbal agreement or assurance by any staff member constitutes an authorisation of a refund. Any exception granted to one client creates no obligation, precedent, or entitlement for any other client.
• ●Deposits (indoor party, home party, memberships, programs): non-refundable under all circumstances.
• ●Balloon items and customised products: non-refundable once an order has been placed or production has commenced.
• ●Perishable items: non-refundable once prepared.
• ●All refunds that are approved will be processed via the original payment method only. No cash refunds will be issued for card transactions.
• ●Delivery charges are non-refundable once a delivery has been dispatched.

10.1A Non-Usage of Services

• ●Kids Hub Entertainment LLC bears no responsibility whatsoever for a client's failure to use, partially use, or fully utilise any paid service, package, membership, or booking.
• ●Non-usage of any service, package, or membership — for any reason, including illness, travel, personal circumstances, change of plans, or simple failure to attend — does not entitle the client to a refund, credit, extension, transfer, or compensation of any kind.
• ●Unused hours within a membership or package expire automatically at the end of the validity period stated at the time of purchase. No rollover, freeze, or extension of unused hours will be granted unless explicitly approved in writing by Kids Hub management prior to the expiry date.
• ●Partial use of a service — including attending part of a party, using only a portion of booked hours, or collecting only part of a decoration order — does not entitle the client to a proportional or partial refund for the unused portion.
• ●A child's refusal to participate in activities, eat food provided, engage with entertainment, or otherwise enjoy services during a confirmed booking does not constitute grounds for a refund or complaint.
• ●Where a client is removed from the premises due to a breach of these Terms, including violation of the behaviour policy or safety regulations, no refund will be issued for any unused portion of a booking or service.

10.2 Order Changes

• ●Changes to existing orders (date, time, quantities, delivery address) must be requested within 5 hours of placing the order online, or with at least 24 hours' notice before the scheduled delivery/event date.
• ●Orders in progress (including balloon arrangements already under construction) cannot be modified.
• ●Last-minute changes (inside 24 hours) may incur charges of 50%-100% of the affected order value.
• ●Changes are not confirmed until written acknowledgment is received from Kids Hub.

10.3 Refund Requests

• ●A refund request may only be considered where: (a) an item has not yet been prepared or delivered; or (b) within 24 hours of delivery for items that arrive demonstrably damaged or incorrect.
• ●Requests beyond 24 hours of delivery will not be considered.
• ●The maximum refund amount equals the amount paid minus shipping, delivery, and preparation costs.

11.1 General Rules

• ●All Activities (memberships, summer camps, activity programs) are personal to the registered client and are strictly non-transferable, non-assignable, and non-refundable.
• ●In exceptional circumstances, a transfer of membership or package may be considered at the sole discretion of Kids Hub's General Manager. Any such approval must be made in writing.
• ●A member may not loan or share their membership or package with any third party.
• ●Non-usage of a membership or package for any reason does not entitle the client to a refund, extension, freeze, or credit unless a specific freeze policy has been agreed in writing with management.
• ●All Activity packages and memberships have a validity period as specified at the time of purchase. Unused credits or sessions expire automatically at the end of the validity period.
• ●Kids Hub reserves the right to modify, suspend, or discontinue any program, class, or activity with reasonable notice.

11.2 Pricing & Fees

• ●All Activity prices and fees are payable in advance prior to participation.
• ●Prices are subject to change without notice. Changes will be posted at the venue and on the website.
• ●All amounts are inclusive of applicable UAE Value Added Tax (VAT) where applicable.
• ●Kids Hub reserves the right to periodically review and adjust pricing, charges, and fees.

11.3 Physical Condition

By registering for any Activity, the member/client warrants that:

• ●The child is in good physical condition and that no medical condition exists that would make participation hazardous.
• ●The parent/guardian will notify Kids Hub in writing of any medical update that may affect the child's safe participation.
• ●The child will not participate if suffering from any contagious illness or condition.

11.4 Termination of Membership/Activities

Kids Hub reserves the right to terminate any membership or Activity enrollment, with immediate effect and without notice, in the following circumstances:

• ●Conduct harmful to the character or interests of Kids Hub, other members, or staff.
• ●Breach of these Terms or Kids Hub's Rules & Regulations.
• ●Rude, aggressive, threatening, or disrespectful behaviour toward any member, guest, or Kids Hub employee, including the use of offensive or abusive language.
• ●Any outstanding unpaid fees after the due date.
• ●Where Kids Hub, in its reasonable opinion, considers the member/client to be unsuitable for continued enrollment.

Upon termination, all privileges are forfeited with immediate effect. No refund of any deposit, membership fee, or remaining sessions will be issued.

15.1 CCTV Surveillance

• ●The Kids Hub premises are under continuous surveillance by closed-circuit television cameras (CCTV) and electronic monitoring systems. Entry onto the premises constitutes irrevocable consent to such monitoring. CCTV footage may be reviewed, retained, and shared with law enforcement or regulatory authorities as required by UAE law.

15.2 Photography & Marketing

• ●From time to time, Kids Hub or its authorised representatives may capture photographs, video recordings, or other media content ("Media Content") on the premises during regular operations, events, and special occasions.
• ●By entering the premises, you irrevocably grant Kids Hub Entertainment LLC an unrestricted, perpetual, royalty-free, worldwide licence to use, reproduce, publish, display, distribute, and create derivative works from any Media Content in which you or your child may appear, for the purposes of marketing, promotion, advertising, social media, digital platforms, print publications, and other corporate communications.
• ●You waive the right to inspect or approve any final Media Content prior to publication and acknowledge that this licence is granted without any compensation, fee, or remuneration.
• ●If you do not wish your child to appear in Kids Hub marketing materials, you must notify Kids Hub management in writing before entering the premises. Kids Hub will make reasonable efforts to honour such requests, but cannot guarantee exclusion from background footage or group photographs.

16.1 Website Use

• ●This website (www.kidshubentertainment.com) is owned and operated by Kids Hub Entertainment LLC. By using this website, you agree to be bound by these Terms of Use and the Kids Hub Privacy Policy.
• ●Kids Hub reserves the right to change these Terms at any time, effective immediately upon posting on the website.
• ●If you violate these Terms, Kids Hub may terminate your access to the website and take appropriate legal action.
• ●Users must be 18 years of age or older to register, make a booking, or transact on this website.

16.2 Payment Terms

• ●Kids Hub accepts payment by Visa and Mastercard debit and credit cards in UAE Dirhams (AED), and cash payments at the venue.
• ●Payment Link Surcharge: Where a client chooses to pay via a payment link (including any link sent by Kids Hub via WhatsApp, email, or any other channel) rather than by direct bank transfer (TT) or in-person payment at the venue, an additional processing fee of 5% of the total invoice amount will be applied and added to the sum due. This fee is non-negotiable, non-waivable, and non-refundable under all circumstances.
• ●All online payments are processed via a secure encrypted connection through Kids Hub's authorised payment gateway provider.
• ●The cardholder must retain a copy of transaction records.
• ●All prices displayed on the website are in UAE Dirhams (AED) unless otherwise stated.
• ●Kids Hub does not store cardholder data.

16.3 Order Confirmation

• ●Upon completion of an online booking or order, Kids Hub will issue an Order Confirmation via email. Please review this confirmation immediately. Any errors must be reported within 12 hours of receipt.

16.4 Account Security

• ●Registered users are responsible for maintaining the confidentiality of their account credentials. Kids Hub accepts no responsibility for actions taken via an account due to failure to maintain credential security. Users must provide accurate and complete registration information and update it promptly when changes occur.