Frequently Asked Questions
Everything you need to know before visiting Kids Hub, the boutique indoor playground at Shop 106, Marina Gate 2, Dubai Marina. If your question is not here, message us on WhatsApp or email info@kidshubentertainment.com.
Questions parents ask
What are your opening hours?
We are open Monday to Saturday from 8:30 AM to 9 PM and Sunday from 9 AM to 9 PM, with last admission 1 hour before closing.
Where is Kids Hub?
Kids Hub is at Shop 106, Marina Gate 2, Dubai Marina.
What ages is Kids Hub for?
Children from 6 months to 12 years. Our Toddler Zone is for children from 6 to 36 months.
How much does entry cost?
Single entry is AED 45 for 30 minutes or AED 65 for 1 hour per child. Each additional hour in the same visit is AED 35.
Do you have memberships?
Yes. Our hour passes are the 15 Hours Pass (AED 675, valid for 1 month), the 30 Hours Pass (AED 1,200, valid for 2 months), the 45 Hours Pass (AED 1,575, valid for 3 months), the 75 Hours Pass (AED 2,250, valid for 4 months) and the 120 Hours Pass (AED 3,000, valid for 5 months). See our prices page for full details.
Is the daily activity programme included with entry?
Yes. The daily activity programme and puppet show are included with every entry and membership visit, at no extra cost.
What socks do we need?
Grip socks are required for walking children and adults in the play area. We sell them at reception, but they can run out, so it is best to bring your own. Babies who are not walking yet can wear normal socks.
Do we need to take our shoes off?
Yes. Shoes come off before the play areas, and shoe storage is available.
Do I need to stay with my child?
Yes. Our staff oversee the play areas, but children must always be with a parent, guardian or arranged caregiver. Toddlers in the Toddler Zone need direct adult supervision at all times.
Is there parking?
Yes. Covered parking is on B1 with lift access, and we validate 2 hours of parking.
Can we bring food or drinks?
Outside food and drink are not allowed, except birthday cake or cupcakes for a booked party, which are served in the parent lounge. No food or drink is allowed in the play area. Kids Hub is not a nut-free venue, so please tell us about any allergies in advance.
Can I buy coffee or drinks inside?
Yes. Coffee and drinks are sold inside, and parents can relax in the parent lounge with Wi-Fi.
Is Kids Hub nut-free?
No. Kids Hub is not a nut-free venue, so please tell us about any allergies in advance.
Can my child come if they are unwell?
Children who are unwell or contagious should not attend, to keep everyone well.
How do you keep the venue clean?
High-touch surfaces and toys are wiped at opening and throughout the day, toilets are checked, cleaned and restocked throughout the day, floors are cleaned throughout the day, and the venue has a regular full disinfection.
What safety checks do you do?
Every morning before opening we do a safety walk to make sure exits are clear and to check the maze, trampoline and tree house. Equipment is checked during the day, sockets have safety covers and CCTV is in place.
What is there to play on?
A maze, climbing walls, a trampoline, an obstacle course, a tree house, a library and an outdoor garden, plus the Toddler Zone. The setting is calm, with no flashing lights or overwhelming noise, and there are no arcade games.
Can I bring a stroller?
Yes, strollers are welcome.
Is there a baby changing table?
Yes, our washroom has a baby changing table.
Do you host birthday parties?
Yes. We host birthday parties at our venue in Dubai Marina, and our animators also come to outside events. See our birthday party packages page or message us on WhatsApp with your date.
Can we bring a birthday cake?
Yes. Birthday cake or cupcakes are welcome for a booked party and are served in the parent lounge.
How do I pay for a birthday party?
Birthday parties held inside Kids Hub require a 50% non-refundable booking deposit. The remaining 50% may be paid after the event is completed.